A: Once the management agreement has been signed, you will receive an email with a link that will allow you to select a password. If you need a new link you can email support@avenuestl.com

If you have already created a password you can click here to log in!

A: You can click here and click “reset password” or email support@avenuestl.com and request a password reset link

Please watch our 5 minute video about your portal navigation & dashboard break down here

A: Each week, emails go out that will notify if we require funds to pay a bill or replenish your escrow.

You can also check in your portal anytime to see if you need to make a contribution. Just login to your portal and look for the “Due to Portfolio” card at the top of your dashboard (toggle right arrow). If this balance is negative, that is the amount you would want to contribute!

This amount is calculated by the following equation:

Available Balace = Escrow balance - portfolio minimum - unpaid bills

If there are any pending funds on the account (amount in the box to the left of available balance) you can subtract the amount in pending funds from the amount in due to portfolio to get the final amount you will want to contribute.

These funds are not added to the amount available balace yet because they are still pending settlement.

A: Paying a bill or submitting funds to your escrow account are all done by making an owner “contribution”

Note: At this time, we are unable to accept contributions via credit card

A: Important documents will be uploaded to your portal for your convenience. Find them by clicking on the “Documents” button on the left side of your portal.

Monthly Statements

Your statements will be shown on top in beginning date order.

Previous Year Statement

Your full statement for the previous year will be uploaded every January. Please note that the portal posts statements in order by the starting date of the statement. Simply click the "Documents" tab and your year end statement will show at the beginning of your statements for that year. For example, your 2022 statement would be labeled "01/01/2022 - 12/31/2022". You can also paste "Owner_Statement_(01/01/2022_-_12/31/2022).pdf" in the search box.

1099, Agreement, Etc

Other documents like your management agreement or tax documents will be located below in the “other documents” section.

If you are no longer a client with us, your end of year statement has been emailed to you. Your 1099 will be mailed. A copy of your final statement would have been emailed upon termination of our agreement.

Click here to watch a brief video explaining how to read your owner statements

Click here to watch a video walking through the owner dashboard

A: In your owner portal, click on the Bills tab. Here you can see your bill details.

To download and view an invoice, scroll to the right with the bar in the center and click on the 3 dots, then click on an option in the dropdown menu.

*Tip: click on the Filter button on the right to change how your bills will be displayed. You can change the time period, bill status, and more.

A: Once your property has a tenant, you should start receiving deposits the following month. The tenant’s first month rent is collected as the leasing fee (please see management agreement for exact details).

You will receive your “owner draw” automatically to the account added to your portal on the 10th (or proceeding business day) of every month. Draws are sent on the 10th instead of the 1st because we are required to wait until all payments clear until funds can be sent.

Things that could delay your deposit:

Rent being paid late: If rent is paid late and unable to clear in time for the 10th, it will be sent on the next scheduled owner draw on the 20th. We also do one more on the last day of the month for any that have missed the 20th draw.

A: Owner draws are calculated by the system using the following equation:

Owner draws = Escrow Balance - Escrow Minimum - Minus management fees & other bills

There are a few reasons why your owner draw may be less than you expected:

1. You had repair bills or other expenses

2. Your portfolio balance dipped below the minimum amount from previous bills or expenses and had to be replenished.

3. You paid a leasing or renewal fee this month

Maintenance, Inspections, etc:

If there are unpaid bills on the account, rent will automatically be applied, reducing the amount you may receive. If we have had to schedule maintenance, inspections, or other items necessary to maintain the property, this could be why! You will always receive a notification for every maintenance request a tenant puts in.

Escrow funds dropped below minimum:

If your escrow funds drop below the minimum amount specified on your management agreement to pay bills, rent will automatically replenish the account, resulting in a lower than usual deposit. (Your escrow minimum can be found on your management agreement, statement, or portal).

Tenant just moved in:

If we have just had a tenant move in, your management agreement may say that your leasing fee is equal to first month’s rent. (Please check your agreement for exact terms). This means you may not receive an owner draw the first month after they move in. Additionally, if the tenant moved in after the 1st day of the month, they will be charged prorated rent for that month the second month. This may result in a lower than expected owner draw that month as well.

Tenant’s Lease Renewed:

If the tenant’s lease renewed, you would be charged a renewal fee on the 1st day of the new lease term. This may effect the amount you receive on that months owner draw.

We recommend checking your statements, bills, or ledger to see if any of these are true.

If you have questions regarding your recent owner draw, please feel free to reach out!

A: Our new mailing address as of 04/27/2022 is 13990 Olive Blvd, Ste 201, Chesterfield, MO 63017

A: Absolutely! We are a full-service real estate firm, and we can help you sell your current investment or purchase additional investment properties. Many investors will buy tenant occupied as well. If you are considering buying or selling, let your property manager know!